Soulm8 ("we", "our", or "us") is committed to protecting user privacy and maintaining a safe online dating and social interaction environment. This policy explains how we collect, use, and safeguard your information when you use the Soulm8 mobile application.
1. Eligibility
Soulm8 is strictly intended for adults aged 18 years or older. Users below 18 are not permitted to create accounts or use any services including messaging or video chat.
2. Information We Collect
- Basic profile details such as name, gender, age, preferences
- Email address or mobile number for authentication
- Photos, videos, bio and profile content uploaded by users
- Device information, IP address, and usage analytics
3. User Generated Content & Moderation
Soulm8 allows users to create profiles, upload content, and communicate with other users. We implement automated detection systems and manual moderation processes to monitor harmful, abusive, fraudulent, or inappropriate content.
We reserve the right to remove content or suspend accounts that violate our community safety standards.
4. Video & Audio Chat Safety
Soulm8 provides real-time video and audio chat features including random connections. Users are expected to follow respectful communication standards.
- Users can block or report other users at any time
- We take reasonable measures to detect scams, fake profiles and abusive behavior
- We may restrict or terminate accounts involved in suspicious activity
5. How We Use Information
- To create and manage user accounts
- To provide matching and communication services
- To improve safety, security and user experience
- To prevent fraud, spam and harmful activities
6. Data Sharing
We do not sell personal data. Information may be shared with trusted service providers or disclosed if required by law, safety investigations, or legal enforcement.
7. Data Security & Retention
We apply industry-standard technical and organizational safeguards to protect data. Information is retained only while accounts remain active or as required by law.
8. Child Safety & CSAE Zero-Tolerance
Soulm8 strictly prohibits any form of Child Sexual Abuse and Exploitation (CSAE), including grooming, sexual solicitation of minors, or sharing of child sexual abuse material.
- Accounts involved in such violations are permanently banned
- We cooperate with law enforcement agencies where legally required
- Users can report suspected safety issues through in-app tools
9. Policy Updates
We may update this Privacy Policy periodically. Continued use of the app indicates acceptance of updated terms.
10. Contact & Safety Support
For privacy questions, abuse reports, or safety concerns contact:
Email: nextgencreations2001@gmail.com
Developer: Soulm8 App Team